Return Form & Return Policy

Company Information

Replacement Ship to Information

Original Invoice Bill-to Address Original Invoice Ship-to Address

Additional Comments:

Explanation of Problem 1:

Explanation of Problem 2:

Explanation of Problem 3:

RMA Policy

1. A Return Materials Authorization (RMA) number is required for all returns.
2. An RMA number is valid for 30 days.
3. The RMA number must be visible on all returns.
4. The Barcode Lady does not accept returns of Print heads, Bar Code Media, Software or Symbol Service Contracts.
5. Miss-Ships must be claimed within 15 days of The Barcode Lady invoice date.
6. Product must be returned to the customer under the following circumstances:
1. If a product is returned missing any components sent with the original order.
2. If the condition of the returned product is in any way misrepresented.
3. If the received product is damaged in any way.
4. If there is not a valid and visible RMA number.
5. If a product returned on a DOA is tested as full functioning product.
6. If product is received over 30 days after the date the RMA number is issued.
7. Customer is ultimately responsible for the condition of the returned items.
8. The customer is responsible for cost incurred by The Barcode Lady due to misrepresentation of the condition of product.
9. The customer is responsible for freight when returning products.
10. Product that is discontinued/obsolete does not qualify for return.

NON-DOA RETURNS POLICY - All Products

1. NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels. ie. Written RMA numbers. All products must be double boxed.
2. Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the Customer received them.
3. Customers have 30 days from date of invoice to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
4. There will be a restocking fee on returns resulting from customer error.
5. Non-DOA configured product may not be returned.
6. Replacement product will be sent upon receipt of product by The Barcode Lady. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by The Barcode Lady.
7. Customer is responsible for freight costs when returning product.

DOA RETURNS POLICY

1. Refer to Manufacturer's Warranties and Returns Policies
2. If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the customer.
3. Products that show signs of use are not returnable to The Barcode Lady as DOA.
4. Replacement product will be sent upon receipt of product by The Barcode Lady. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when The Barcode Lady receives the returned product.